• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-01-2020 12:37 AM - edited ‎11-01-2020 12:44 AM

HP Recommended

When I changed the Cyan cartridge on my HP 6970 printer, getting message - "The indicated cartridges are not intended for use in this printer". This error does not when I put back the old cartridge. What is the problem? How do I solve it?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2020 02:47 PM

HP Recommended

Hi @NKRamesh,

 

I'd like to help!

 

 Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-01-2020 02:47 PM

HP Recommended

Hi @NKRamesh,

 

I'd like to help!

 

 Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎12-11-2020 08:13 PM

HP Recommended

Problem not solved.

Was this reply helpful? Yes No

‎12-11-2020 08:17 PM

HP Recommended

Such a waste of rime. Terrible virtual technical help. 

Was this reply helpful? Yes No

‎12-12-2020 12:14 AM

HP Recommended

This did not solve the problem. I contacted the local HP dealer who replaced the cartridge under warranty.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.