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‎11-01-2020 01:54 AM

HP Recommended
Product: DeskJet 3835
Operating System: Microsoft Windows 10 (64-bit)

Today, when I turned on my printer, it was showing the error message Incompatible Catridge for the tricolour catridge.

The catridge is an original HP ink catridge and only two days ago, I took a colour print. I have followed the steps given in HP support website but the problem has not been solved. Please help with this issue.

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1 person had the same question
3 REPLIES 3

‎11-03-2020 02:16 PM

HP Recommended

@Debasish7

 

Welcome to the HP Support Community.

 

If you insert any old or any other ink, do you still get the error message?

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-03-2020 08:45 PM

HP Recommended

NO, I didn't get the error when I inserted the previous cartridge but I noticed that the printer was showing there was some ink left in the previous one and when I was doing colour print, it was printing in black. 

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‎11-16-2020 09:52 AM

HP Recommended

@Debasish7

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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