Incompatible Cartridge - HP OfficeJet 3830

[SAASAA]

I had purchased Officejet 3830 Printer in USA and when I relocated to India, carried this printer with me. I purchased India compatible Ink Cartridge from HP Support Site and tried using this Cartridge but Printer keeps showing Error message - incompatible Cartridges. Need help with Region reset as I understood from HP community discussion forum.

[Nal_NR]

Hi @SAASAA,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[SAASAA]

Hello Elohi_NR,

I have responded to your pre-reset queries. Kindly let me know the next steps 

Thanks 

SAASAA