Incompatible Cartridge

[lorac6]

My HP Envy pro 6475 is not recognizing printer cartridges hp305. I previously used hp67 cartridges but could not find them and I was told the hp305 was compatible with my printer. However it is not being recognized. How do I fix this?

[Raj2111]

Hi @lorac6 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.

Please change the inks , refer to this link, Clikc HERE

Your printer support sonly HP 67 inks.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[lorac6]

Unfortunately HP 67 cartridges are not available in my country. When I bought the hp305 cartridge I was told it was compatible with my printer and the same info is also on the cartridge box. 

[Raj2111]

Hi @lorac6 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the inks.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support