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‎05-21-2021 01:30 PM

HP Recommended
Product: photosmart 6520 e all-in-one printer
Operating System: macOS 11.0 Big Sur

I have an HP Photosmart 6520 e all-in-one printer with a product number (CX017A). I bought this when I was in Singapore and just recently the Ink cartridge is having issues (the original cartridge is 564), however since we don't have 564 here in Germany, we bought the compatible one which is 364. After installing these cartridges, it is now complaining that the cartridges are incompatible. As from your site, you can reset this in order for the cartridge to be recognized based on region.

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1 person had the same question
2 REPLIES 2

‎05-21-2021 05:51 PM

HP Recommended

@magikels 

 

You have to reset your printer to accept new ink cartridges, Please use the following guide


       https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...


Regards.

BH
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‎05-22-2021 09:47 AM

HP Recommended

Hi Banhien,

 

Thanks, I was also redirected by facebook hp support to my regional hp support. Unfortunately I'm out of warranty, as I tried to contact them via the webpage, they are rejecting my serial number (probably because it is out of warranty). So now, back to square one. Probably throw this out and buy a new one!

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