Incompatible Catridge - HP Deskjet 3637

[VamC20]

Hi Team,

Bought a printer in  US Deskjet 3637. The cartridge that the printer is compatible is 63. Now I have moved to India and as per my contact with the support team they told me that 803 will be fine for buying in India. When I put it, it says incompatible cartridge. Can someone please help?

Note : I found in one of the posts that I need to do region reset. Not sure how thats performed if that indeed is the solution.

Thanks,

VamC

[VamC20]

Can someone please respond.. I'm stuck with this and need it urgent for office work. Appreciate if someone can help me on this. Thank you.

[Kumar0307]

@VamC20, Welcome to the HP Support Community! I’m here to help.

Yes, we need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Let me know how it goes. 

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