Incompatible HP Instant Ink Cartridge

[Clau72]

Printer is not printing, its saying in app incompatibleHP instant ink cartridge. . Can't do anything just going in circles through all sorts of help online. 

[Kumar0307]

@Clau72, Welcome to the HP Support Community! I’m here to help.

I understand the instant ink cartridge is not working. Insert one ink cartridge at a time to identify the defective ink cartridge. 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Clau72 · Accepted solution]

Had to call support to solve this. Did the cartridge thing, took out all and put them back one by one. No change, do 'guilty' cartridge. went over to the web services and did a uddate, which actually did solve the problem. 

[Kumar0307]

@Clau72

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!