Incompatible Ink Cartridge/Replace Cartridge

[calypsochick]

I am all of a sudden getting an ink cartridge error. Originally it was saying I had incompatible ink cartridges, which was Not the case. Now the error is: Ink Cartridge Problem: The following ink cartridge(s) must be replaced. I have followed all of the recommended steps (resetting/unplugging; cleaning; updating firmware; replacing the cartridges with brand new ones), and I keep getting the error for both the color and black cartridges. The error will switch from one to the other. I am unable to print. 

[A_Gayathri]

Hi @calypsochick,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you have already taken several troubleshooting steps to resolve the ink cartridge problem with your HP ENVY 5530 printer. Since the issue persists even after replacing the cartridges with brand new ones and trying other troubleshooting methods, it could be indicative of a hardware issue with the printer itself.

Here are a few additional steps you can try:

Check Cartridge Contacts: Ensure that there's no debris or dirt on the cartridge contacts or the contacts inside the printer. Gently clean them with a lint-free cloth or cotton swab dipped in distilled water.

Inspect Cartridge Slot: Check the cartridge slot for any obstructions or foreign objects that may be preventing the cartridges from making proper contact.

Reset the Printer: Perform a hard reset on the printer by unplugging it from the power source for about 1-2 minutes, then plugging it back in and turning it on.

Update Printer Firmware: Make sure that you have the latest firmware installed on your printer. Sometimes firmware updates address compatibility issues with ink cartridges.

You can also refer to this document: HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure', and enrollment error...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[calypsochick]

Hi, there. Thank you so much for the response. Unfortunately these were all part of my initial troubleshooting steps, and they did not fix the problem. I seem to be stuck in some sort of cycle, where it also says: Cartridge in wrong slot. Remove and reinsert cartridges Into correct slots, matching color and symbols. After I do that, it will say the cartridges need to be replaced. I think it might be time to give up on HP printers.

[A_Gayathri]

HI @calypsochick,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.m

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!