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‎01-25-2021 11:48 AM

HP Recommended
Product: Officejet Pro 9015
Operating System: Microsoft Windows 10 (32-bit)

Hello, 

 

My Officejet Pro 9015 was purchased in Spain and now is in the US. In Spain, the compatible ink was 963 and in the US is 962. However, when I put the 962 ink in I received an Incompatible Cartridge error. 

 

Can you please help? 

 

Thank you. 

Category:
1 REPLY 1

‎02-03-2021 05:29 AM

HP Recommended

@sjohnson17, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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