Incompatible Print Cartridge for HP Officejet Pro 7740 after moving to another country

[keetohk]

Hi. This message is very similar to another query but it asks that I repost since the answer last given was quite a long time ago.

I have a HP Officejet Pro 7740 G5J38A that I first purchased in Hong Kong. The printer originally was supposed to use HP 955 and 955XL cartridges. I have now moved to Canada, and I am NOT able to find HP 955 or 955XL cartridges. I was only able to purchase HP 952 cartridges. As soon as I install the 952 cartridges into the printer, I received the error on the display: "Incompatible Cartridges: The indicated cartridges are not intended for use in this printer."

I am writing this message to HP Support, to request resetting the regionalisation of my printer, to accept the 952 cartridges. Could you please help me by sending full instructions on how to reset the regionalisation of my printer and also if I need to input any special codes, if I need to input them in any sort of regionalisation settings menu, so that I can use these cartridges? Will I also need to replace ALL my 955 cartridges before I do any resetting? 

I appreciate any help or assistance from HP Support. Thanks. 

[Anand_Andy]

Hi @keetohk,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

 We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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