Incompatible Print Cartridges

[KE58]

I have an HP 8715 printer.  I bought several spare ink cartridges and now when I am replacing the cartridges I get an error message that says the ink cartridge is incompatible.  Some of my ink is still unopened.  How can this be?  The cartridges worked previously.  

[A_Gayathri]

Hi @KE58,

Welcome to the HP Support Community

I understand you are facing an error INCOMPATIBLE CARTRIDGE issue with your HP OfficeJet Pro 8715 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?
• Is the blue light solid on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helpin