Incompatible Printheads - Is it possible to print black and white alone?

[Gopinath_33M]

I have facing an issue with Tri-color cartridge shows Incompatible printheads ...

I check with the tri-color cartridge (MOH50A), i don't known how to sort this issue. Regarding this I have few questions
1. Is it possible to use black and white print alone? if yes please guide me how to achieve it?
2. How to resolve the Tri-color cartridge issue?

[zoey7886]

@Gopinath_33M, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Incompatible Printheads and Black & White Printing!

We're thrilled to have the opportunity to assist you and provide a solution. 

If your printer indicates that the tri-color cartridge is incompatible, you can still perform black and white printing using only the black ink cartridge. Here's how you can proceed with the issues:

1. Printing in Black and White Only

Many HP printers offer a "single-cartridge mode" that allows you to print using only one cartridge (either black or tri-color) if the other is missing or incompatible. Here's how you can initiate this:

• Remove the incompatible tri-color cartridge: Open the printer's ink cartridge access door and remove the tri-color cartridge.
• Insert only the black cartridge: Make sure the black ink cartridge is properly seated in its slot.
• Close the access door and try to print. The printer should automatically enter single-cartridge mode, allowing print jobs to proceed with black ink only.

2. Resolving the Tri-Color Cartridge Issue

Troubleshooting the incompatible cartridge involves a few steps:

Clean the tri-color cartridge contacts: Use a lint-free cloth to gently clean the copper-colored contacts on the cartridge and within the printer.

Reinsert the tri-color cartridge: Reinsert the cartridge to ensure it's seated correctly in the slot.

Replace the cartridge if necessary: If the printer continues to show an error and cleaning the contacts doesn't help, you may need to replace the tri-color cartridge with a new one. 

Hope this helps!

Take care, and have an amazing day! 

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