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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
esyl
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Incompatible cartridge - How do I change my region from Asia to Europe??

HP Recommended
HP Deskjet 3540 series
Microsoft Windows 10 (64-bit)

I have moved from Malaysia to Europe. Brought my printer with me and now it does not work with the ink in Europe.

I read somewhere that I could ask an HP support person to help me change my region. 

 

How do I change my region from Asia to Europe?? I have cartridges but it's not working because of the region lock. It causes a lot of inconveniences not being able to do this myself.

 

Please tell me this is possible.

 

Thanks

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@esyl, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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