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‎10-13-2024 11:47 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

I have moved to another country, and in the country where I'm currently located, the cartridge 902XL is not available. As per the user annual, the cartridges that are available in Poland are 903XL, but my printer does not read that cartridge, saying incompatible.

is there any way this can be done? 

Category:
1 REPLY 1

‎10-15-2024 08:02 AM

HP Recommended

Hi @AnetaK 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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