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‎03-13-2025 12:11 PM - last edited on ‎03-18-2025 07:58 AM by Moderator

HP Recommended

Hi ! 
I bought an OfficeJet Pro 9010 Serial number (Removed) in Asia.
It was the catridge 965. I am now in Europe and I bought original cartridges 963XL.
When i insert them in the printer, I get an error message that the cartridges are not compatible.
Can you please help me with a way to by pass this message and get cartridges to be accepted.

Thank you !

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1 REPLY 1

‎03-19-2025 07:07 AM

HP Recommended

Hi @AlexWong 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Since the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called regional reset for your printer, only after that you will be able to use the printer with the current region ink cartridges.

 

I will be glad to assist you with the regional reset on your printer. 

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

 

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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