Incompatible cartridge for OfficeJet Pro 6968

[JimButtons]

The printer was purchased in the US but I moved to France and now the cartridges are replaced they are 'incompatible' and cannot print. This is ridiculous effort to keep people from buying and using grey market cartridges in the effort to preserve a monopoly supply and extract extra rent. HP should focus on making great printers instead.

[Anand_Andy]

Hi @JimButtons,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

 We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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