Incompatible cartridge message - using cartridges sent by HP and have the same reference number

[Harleygod]

HP Envy 4527 is showing the Incompatible Cartridge message and the cartridges have been sent be HP - they are the same ref number 

[Kumar0307]

@Harleygod, Welcome to the HP Support Community! I’m here to help.

I understand the instant ink cartridge is not working. Insert one ink cartridge at a time and try printing to identify the defective one.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Is the printer enrolled in Instant Ink?

If yes and the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Ambo7777]

I replaced my ink cartridges that I received from instant ink and my printer does not recognize the color cartridge.  I went through all of the troubleshooting and nothing worked. 

[Kumar0307]

@Ambo7777

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Keep me posted.

[Harleygod]

It’s an HP Envy 4527

[Kumar0307]

@Harleygod

That question was for @Ambo7777 as you have already mentioned the printer model in your post. Kindly reply to my private message for further assistance. 

[Birdy010]

I have the same problem, same printer! What is the solution?

[Harleygod]

I have no idea - not received a solution yet - maybe time to move away from HP

[Birdy010]

Looks like it…

the virtual help keeps on talking in circels when i ask how i resolve the incompatible cartridge problem.. Seems difficult to contact!

[Harleygod]

Had the same issue - a complete waste of time