Incompatible cartridge

[wadan_ngo]

The original Toner Cartridge model 106A i checked the QR and it was verified original and bought from a trustworthy seller, yet once installed in the printer it is showing a message:

Incompatible Toner Cartridge

I tried all steps of making sure installation is done properly with turning off and on multiple times, still no  progress.

I read that the printer region might be the issue but I cannot change the region on the printer and even though I bought it from a seller in Egypt, there was no region for Egypt or Middle East on the system so I chose Asia / Hong Kong. Now I cannot change this nor is there a way for a factory reset, nor can I use the cartridge. What’s the solution?

[A_Gayathri]

Hi @wadan_ngo,

Welcome to the HP Support Community

I understand you are facing a code cartridge missing or damaged issue with your Hp Laser 137fnw Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?
• Is the blue light solid on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!