Incompatible cartridge

[ChristieClose]

I also brought my laser jet printer MPF M183fw from Hong Kong to UK. I purchased a new genuine HP toner cartridge HP216A  in UK. When I inserted the new toner cartridge, " incompatible cartridge" was prompted on screen. 

I tried to reset the printer and update the firewire. Still, the problem persists. Do I need to change the product region? If so, could you please advise? Thanks.

[A_Gayathri]

Hi @ChristieClose,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ChristieClose]

I tried your steps mentioned in the private message. I am waiting for the next steps. Please help. Thanks.

[ChristieClose]

Hello?? Isn't it being followed? The issue hasn't been resolved yet.