Incompatible cartridges after changing country

[anifeo]

Hi, my HP DeskJet 2630 All-in-One printer was working fine with HP 123 cartridges (in Russia). When moved to UK I bought official HP cartridges which were provided as a choice on the HP web-site - 304 (both tri-colour and black). I don't see that 123 is available to purchase at all.

Now when I put 304 to the printer it says Incompatible Cartridges. I tried resetting the printer suggested in some support topics, but that did not help. Also updated the firmware to the latest.

Please help.

Thanks,

Anna

[Kumar0307 · Accepted solution]

@anifeo, Welcome to the HP Support Community!

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Wilberto]

Hi Kumar,

I have a similar issue. Moved from Singapore to The Netherlands. Can you please send me the instructions as well?

HP Envy Photo 6220

Product No. K7G19D

Thanks,

Wilbert

[enganil17]

Hi,

I have and office jet 9010, and i need the country/region reset. I originally took 964 ink, but i need it to take 962. Can you provide instruction on how to fix?