Incompatible cartridges for HP Envy 5020 post moving to India from Singapore

[chiradeep2]

Hi I moved to India from Singapore and my Envy 5020 doesn't recognise the 803 cartridges I bought locally. The original 65XL cartridges are not available here. I understand a regionalization reset is needed - can someone help with that?

[chiradeep2]

Can I get an update or help from HP Support? @HPSupport?

[Raj_05]

Hi @chiradeep2,

Welcome to HP Support Community! 

We need to perform a regional reset on the printer to resolve this issue. 

To perform a printer region reset you need to meet the following conditions:

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[chiradeep2]

@Alden4

I have all the 3 things you have mentioned below. Please assist me with the regionalization reset.

Thanks,

Chiradeep

[Raj_05 · Accepted solution]

Hi @chiradeep2,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

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Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[chiradeep2]

Thanks - have sent private messages.