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‎05-06-2025 07:21 AM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

I have been using generic ink in my HP Envy Inspire 7955e. I have been satisfied with the print quality. I had to restart my printer one day and after that, the printer wouldn't accept the ink cartridges. I have tried everything to get it to work again to no avail. I don't have the option to change things in the maintenance screen.

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1 REPLY 1

‎05-07-2025 07:05 AM

HP Recommended

Hi @Mamac51 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP ENVY Inspire 7955e stopped recognizing the generic ink cartridges after a restart, which is frustrating. 

 

Try These Fixes:

 

Reset the Printer

  • Turn off the printer and unplug it for 60 seconds.
  • Plug it back in and restart.

 

Reinstall the Ink Cartridges

  • Remove the cartridges and clean the contacts with a lint-free cloth.
  • Reinsert them firmly and restart the printer.

 

Disable HP Cartridge Protection (If Available)

  • Open HP Smart or Printer Settings on your computer.
  • Look for Cartridge Protection and disable it.

 

Try a Hard Reset

  • Press and hold the Power button for 30 seconds while unplugged.
  • Plug it back in and restart.

__________________________________________________________________________________________________________________________________________________________

 

If you are using non HP ink cartridges please refer to the below links for more information related to your issue.

 

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip | HP® ...

 

HP Printers - Dynamic Security enabled printers | HP® Support

 

If you are using generic or non-HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it, or you will have to use genuine HP ink cartridges to resume printing.

 

Non-HP Cartridge(s) Non-HP ink cartridges installed | HP® Support

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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