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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-11-2023 10:35 PM

HP Recommended

I have a HP envy 5530 and it appears the black one of the two  301 ink cartridges is saying it’s incompatible with the printer. I have tried troubleshooting and following all the recommendations on here, Testing each cartridge in single use mode, switching it off for 10 minutes but I’m unable to clean the copper head as recommended as I don’t keep distilled water in the house!!! I mean. 
I’ve never experienced this before and have to say what a rigmarole for trying to get a cartridge to work. 
I have exhausted all options and feel i am at a complete loss. My son really needed some printing for an exam and the ink cartridges cost a fortune for me with my circumstances. What now?

Category:
1 REPLY 1

‎05-15-2023 08:07 AM

HP Recommended

Hi @Ange_50,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the black cartridge and may need replacement. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In the meantime, you may print in black using the color cartridge installed also(single cartridge mode).

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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