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‎02-16-2025 08:58 AM

HP Recommended
Product: HP DeskJet 4133e All-in-One Printer

Received new Insta Ink cartridges from HP and when installed I’m getting a message of “Incompatible cartridges” I also did an update that was suggested and that didn’t help. I also powered the printer off for 10 minutes and that didn’t help. I also put the old cartridges back in and the message went away, waited 10 minutes and put the new ones in and it went back to Incompatible cartridge error. Please help

Category:
1 REPLY 1

‎02-19-2025 02:43 PM

HP Recommended

Hi @Wayne731,

 

Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you. 

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

 

 

Take care and have a great day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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