cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Lindal52
New member
1 0 0 0
Message 1 of 2
196
Flag Post

Solved!

Incompatible ink cartridges

HP Recommended

My printer Envy 5530 tells my the ink cartridges are incompatible with it they are the same cartridges that I printed with last week .

I have had the printer a few years and have always used instant ink  any ideas !!!!

 

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
19,901 19,829 1,554 1,824
Message 2 of 2
Flag Post
HP Recommended

Hi @Lindal52,

 

I'd like to help!

 

I understand you are facing a cartridge error on the printer.

 

Follow the steps to resolve the issue-

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.
  1. With the printer turned on, disconnect the power cord from the printer.
  1. Unplug the power cord from the power source.
  2. Wait 60 seconds.
  3. Reconnect the power cord to a wall outlet and to the printer.
    NOTE: 
    HP recommends plugging the printer directly into a wall outlet.
  4. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

 

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

    • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

      Removing the ink cartridges with latches from the carriage

    • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

      Removing the ink cartridges from the carriage

  3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

    CAUTION: 

    Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

    Removing tape from the ink cartridge

  4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

    Cleaning the ink cartridge contacts

  5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

    Cleaning the contacts in the carriage

  6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

  7. Repeat these steps for the other cartridge if it was indicated in the error message.

  8. Close the door or lid to the cartridge access area.

    If the error persists, clean the cartridge and carriage contacts a second

Try the single-cartridge mode

 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

 

To try single-cartridge mode follow the below steps:

 

  • remove the black ink from the printer, leave the color in and try printing
  • then remove the color ink and, insert the black  in and try printing

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
19,901 19,829 1,554 1,824
Message 2 of 2
Flag Post
HP Recommended

Hi @Lindal52,

 

I'd like to help!

 

I understand you are facing a cartridge error on the printer.

 

Follow the steps to resolve the issue-

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.
  1. With the printer turned on, disconnect the power cord from the printer.
  1. Unplug the power cord from the power source.
  2. Wait 60 seconds.
  3. Reconnect the power cord to a wall outlet and to the printer.
    NOTE: 
    HP recommends plugging the printer directly into a wall outlet.
  4. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

 

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

    • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

      Removing the ink cartridges with latches from the carriage

    • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

      Removing the ink cartridges from the carriage

  3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

    CAUTION: 

    Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

    Removing tape from the ink cartridge

  4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

    Cleaning the ink cartridge contacts

  5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

    Cleaning the contacts in the carriage

  6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

  7. Repeat these steps for the other cartridge if it was indicated in the error message.

  8. Close the door or lid to the cartridge access area.

    If the error persists, clean the cartridge and carriage contacts a second

Try the single-cartridge mode

 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

 

To try single-cartridge mode follow the below steps:

 

  • remove the black ink from the printer, leave the color in and try printing
  • then remove the color ink and, insert the black  in and try printing

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation