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‎07-01-2021 09:37 AM

HP Recommended
Product: Office Jet Pro 9010

I have purchased several HP 962 color cartridges and they all say incompatible. I know they are the correct cartridges. I have tried the unplugging suggestion and that has not worked. (I currently have 3 black and 3 of each color cartridge - all brand new and none work).

Any help is greatly appreciated!!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2021 07:53 AM - last edited on ‎07-28-2022 11:41 AM by Retired

HP Recommended

@Tara26

 


Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

HP Customer Support - Software and Driver Downloads 

Then reinstall the cartridges


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-04-2021 07:53 AM - last edited on ‎07-28-2022 11:41 AM by Retired

HP Recommended

@Tara26

 


Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

HP Customer Support - Software and Driver Downloads 

Then reinstall the cartridges


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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