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‎02-03-2021 10:08 AM

HP Recommended
Product: HP Photosmart C4680
Operating System: Mac OS X 10.11 El Capitan

Hi I had my original HP cartridges refilled but not with hp ink and now my printer refuses to work with the msg 'Incompatible Print Cartridge'.   How can I resolve this as quickly as possible please?  I can't pop out to the shops as our household are highly vulnerable so must obey lockdown rules.  I read somewhere that hp are not allowed to block use of other inks in their products - at the risk of the user of course.

Category:
1 REPLY 1

‎02-07-2021 03:45 AM

HP Recommended

@Poppy28, Welcome to the HP Support Community!

 

HP does not recommend the use of non-HP/refilled ink cartridges. It may or may not work. You may use them at your own discretion.

For now, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

if the issue persists, kindly buy and use HP ink cartridges from Hp Store(online) or nearby stores.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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