Incompatible toner message MFP 179fwg

[Hans7562]

I changed the magenta cartidge of my HP MFP 179fwg-printer. After that, it shows incompatible toner for the black cartidge.
I removed the printer from the power supply voltage. After a while I started the printer again but the error message came again.
What could I do to resolve this issue?

[Nal_NR]

Hi @Hans7562,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Are you using HP genuine ink toners?

Try updating the firmware if not done already. Click here

Please follow the steps listed below:

1. Make sure the toner cartridge is genuine and compatible with the printer.
2. Remove the toner cartridge, check for foreign substances on the connector or port, and then reinstall the cartridge.
3. Turn the printer off and back on.
4. If the above actions do not resolve the error, replace the toner cartridge.

You may also refer to this document. (Click on the Word document to open the web page).

You may also refer to this document to check ink levels.

I hope this helps.

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.