Incorrect Damaged Cartridge Error

[TexasNightOwl]

I just replaced all the cartridges on my HP 8600.  I am currently getting damaged cartridge error on Magenta and Yellow. I put the original cartridges back in and got the error on Magenta (Now I get it on Magenta and Yellow with all old cartridges in).  I put another new Magenta cartridge in (from another new set) and get the error on Magenta and Yellow again.  So I put the 1st set of all new cartridges in to get back Magenta and Yellow error.  Note that when I inserted the Magenta, it showed it as full before going to the error.  I put in Cyan and it showed it as full.  I believe I inserted the Yellow and it showed as full (not sure now).  But when I inserted the Black it showed it as full but showed the Magenta and Yellow error (now it shows the error if i put the original near empty back In.  

I can now replace the Magenta with the cartridge from the 2nd new set (the one that caused the error before) and a yellow  from the 2nd new set and it shows everything full and working, exept then it goes into Preparing Printer after which it shows the error again.  Moreover, the Black and Cyan cartridges went from full to half full.   After trying the pull power and wait 10 minutes a couple times it now shows the Cyan and black near empty even though they feel full and there is plenty of ink sloshing around in there.

Any help much appreciated.

[Jay_G24]

Hi @TexasNightOwl,

I'd like to help!

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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