Incorrect ink transfer

[715647]

Enclosed attachment shows Ink Transfer, which is not on the original  image.  I have tried several, printings all of which turn out the same.

Can someone explain why please.

[Nal_NR · Accepted solution]

Hi @715647,

Welcome to the HP Support Community. 

I'd like to help!

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Are you facing the same issue while printing from a different application?

You may refer to this document for further assistance. 

Let's try updating the firmware for the printer using this link

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[715647]

Hi Elohl_NR

There is no problem on the copy of this image.

All other print  outs are fine.

I read the document, you referred to, Changed cartridge, (although there appears to be plenty of ink), the new print  out is fine

Regards

@715647

[Nal_NR]

Hi @715647,

I am glad to hear that. Do keep us posted if anything in the future. take care