Ink Carriage is stuck on right side of printer with cartridges sticking out

[Kappy25]

Help. My Ink Carriage is stuck on the right side of my printer. There is NO paper jams or anything else stuck or preventing it to move. The ink cartridges do look like they are sticking out and I am not able to push them back in nor am I able to manually pull the carriage out to fix it. Is there any way that I can pull the carriage out to be able to fix this issue? disclaimer: I have tried all the fixes and solutions from the virtual assistant and none have worked.

Thanks.

[sandytechy20]

@Kappy25

Welcome to the HP support community.

I understand that you are getting a carriage jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[Kappy25]

No, this did not help and was the same information I was giving by the virtual assistant. 

[sandytechy20]

@Kappy25 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers