Ink Cartridge Carriage

[BellaChrysalis]

I need to replace an ink cartridge in HP Office Jet Pro 8028 but the carriage won't move to replace the ink cartridge.  How to move the carriage to replace ink cartridge?

[praveenbv]

Hi@BellaChrysalis, Welcome to the HP Support Community!

I understand that you are getting a “carriage jam” message on your Envy printer. Appreciate all your efforts. I will certainly do my best to help you with the issue!

I would first like you to clean the paper path inside the printer. Unplug the printer from the wall socket, use a lint flint-free and try and wipe clean the carriage path/paper path thoroughly inside the printer. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Cleaning the carriage path will help us fix the issue. Also, try and move the carriage manually using little force

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected to the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Keep me posted. Happy to help!

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