Ink Cartridge Damaged Error

[MROverton]

I installed non HP ink cartridges in my HP8610. After I installed the first color ink cartridge the printer worked perfect. After I installed the second however a few days later I received an error message saying "one or more cartridges appear to be damaged. Remove and replace with new cartridges." I then went and purchased authentic HP cartridges and installed them. I cannot get the error message to go away and the printer will not operate. I have done all of the recommended tips and trick on the HP website trying to reset the printer. Any help would be so greatly appreciated!

[A_Gayathri]

Hi @MROverton,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting ink cartridge errors on your HP Officejet Pro 8610 can be frustrating. Here are some additional troubleshooting steps that may help resolve the issue:

1. Reset the Printer

• Power Cycle:
  1. Turn on the printer.
  2. While the printer is on, unplug the power cord from the back of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait for 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the printer.
  7. Turn on the printer.

2. Clean the Ink Cartridge Contacts

1. Turn off the printer and unplug it.
2. Open the ink cartridge access door.
3. Remove all ink cartridges.
4. Using a lint-free cloth lightly moistened with distilled water, gently clean the copper-colored contacts on the cartridges.
5. Clean the contacts inside the printer as well.
6. Allow the contacts to dry completely before reinserting the cartridges.

3. Update or Reinstall Firmware  Update the firmware on an HP printer

• Update Firmware:
  1. Go to the HP Software and Driver Downloads page.
  2. Enter your printer model (HP Officejet Pro 8610) and select your operating system.
  3. Download and install the latest firmware update for your printer.
• Reinstall Firmware:
  1. Sometimes reinstalling the same firmware can reset error states. Follow the same steps as updating the firmware.

4. Check for Blockages or Residue

1. Inspect the ink cartridge slots for any debris or residue.
2. Ensure there are no obstructions or leftover pieces of packaging material inside the printer.

5. Perform a Hard Reset

1. With the printer on, unplug the power cord from the back of the printer.
2. Wait 30 seconds.
3. Press and hold the power button on the printer for about 10-15 seconds.
4. While holding the power button, plug the power cord back into the printer.
5. Release the power button after the printer starts to power on.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series  User manual

I hope this helps. 

Take care and have a good day.

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