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Message 1 of 2
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Ink Cartridge Incompatible

HP Recommended
DeskJet 2652
macOS 10.15 Catalina

I bought my DeskJet Printer from a US store and because of military service, I now live in Italy. I bought compatible ink cartridges for my printer but now, the printer says that they are incompatible. Based on DAYS of EXTENSIVE research, I now know that I need HP to reset my printer to the region I now live in but, as with anything else, major companies screw their customers by leaving them in limbo when trying to ask for customer support and said companies never make it easy to access said support. 

Can anyone help with a number or a way they got a hold of a human with HP to reset the printer to the current region?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@NormanLlamas, Welcome to HP Support Community!


We need to perform a regional reset on the printer to resolve this issue. 


The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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