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‎01-07-2024 01:08 PM

HP Recommended
Product: HP DeskJet 4120e All-in-One Printer

Message says “Non HP Instant Ink Cartridge installed”. The cartridge is HP. Why is this happening 

Category:
3 REPLIES 3

‎01-10-2024 06:12 AM

HP Recommended

Hi @DDCHAL,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

Kindly share the snapshot of where it says “Non-HP Instant Ink Cartridge installed”.

 

Also, share the images of the cartridges you have installed on the printer. 

Are you still enrolled in the instant ink program?

Nal_NR-Moderator
I am an HP Employee

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‎01-10-2024 06:49 AM

HP Recommended

 See below images as requested . The colour cartridge is original cartridge supplied with printer and I am still part of ink replacement plan. Regards David IMG_4428.jpeg

 

IMG_4427.png

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‎01-13-2024 07:12 AM

HP Recommended

Hi @DDCHAL,

 

Thanks for sharing the details. Kindly install either the HP regular both color and black or all Instant ink cartridges and see how it goes. 

 

Keep me posted.

Nal_NR-Moderator
I am an HP Employee

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