Ink Cartridge Problem - one or more cartridges appear to be damaged

[JMarques1]

Hello.  I need help with my HP Officejet Pro 8600 Plus printer.  It has been used as our home printer for light print duty.  Even though I have installed new HP ink cartridges bought at CostCo, I am getting the ink "Cartridge Problem" error on the printer screen and therefore cannot print anything.  All other printer functions are not affected.  I have updated the printer with the latest Firmware, followed the hard power down procedure, cleaned the cartridge leads with a lint free cloth, checked the printhead for any visible damage (none was evident), but the problem persists! Please help.

[Kuroi_Kenshi]

Hi @JMarques1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer cartridge error!  

We're thrilled to have the opportunity to assist you and provide a solution.

Let's troubleshoot your HP OfficeJet Pro 8600 Plus and fix that cartridge issue:

Check Cartridge Compatibility: Ensure that you are using genuine HP cartridges (not refilled or third-party) and that they match your printer model. For the HP OfficeJet Pro 8600 Plus, supported cartridges are HP 950/951 series.

Reseat the Ink Cartridges: Open the cartridge access door. Remove each ink cartridge and inspect it for damage. Reinsert the cartridges one at a time, ensuring they click into place. Close the printer and restart it.

Refer to this link for further assistance: https://support.hp.com/us-en/document/ish_1721989-1461843-16

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,