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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Solved!

Ink Cartridge Problems

HP Recommended
Office Jet 3831
Microsoft Windows 10 (64-bit)

 Keep getting 'Authentication Error' but no error code.

I have an HP Office Jet 3831 and I keep getting the error "Remove and reinstall the indicated cartridge. If error persists replace the indicated cartridge." I have tried all the fixes suggested on here; Off/On. Reset, cleaning etc. but the error still persisted until I tried the single cartridge solution which allowed me to print the Network Config Page using the black cartridge only and so proved that the colour cartridge is the issue.

This particular replacement cartridge which was sent to me as part of instant ink deal, differed from my usual ones, and the accompanying note verified this but assured me it was still compatible with my printer. It was, until now. 

When I log into my account and view ink status I am told I will not receive ink shipments until the error is resolved!

 

I have an Instant Ink contract but have had no communication to inform me that there's an issue with a print cartridge and a replacement is on the way. How do I initiate the colour cartridge replacement, please?

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Albino1, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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