Ink Cartridge incompatible due to region change

[Ruchi13]

I have moved from India to Europe (Belgium). I already have ordered new cartridges but getting an error - 'Incompatible Ink Cartridge.'

I understand that there needs to be some changes done to the device for resettings the region.

Kindly help at the earliest.

Below are details

Previous Country :  India

New Country :  Belgium (Europe)

Model : Deskjet Ink Advantage 2540 All-in-One Printer series

Serial Number  : [Personal Information Removed]

Product Number : A9U23B

[Betty0610]

@Ruchi13

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also let us know the Operating System installed on your Computer.

3. You need to have all the cartridges from the old region/country.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Ruchi13]

Hello, 

All the conditions are acceptable.

Kindly let me know when should the printer be connected, when will reset happen.

The current OS is macOS Big Sur (Version 11.2.3)

[Betty0610]

•Open the printer queue in Print & Fax, and then click Printer Setup.

•Click the Utility tab.

•Click Open Printer Utility.

•De-select the printer to reset. Click another printer name (if a second printer is installed) or click the Printers folder.

•Hold down the Option key, and then click to reselect the printer to reset. Continue to hold the Option key until the Set New Region window opens. This might take several seconds.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Ruchi13]

Some associate did the printer reset to Europe. But it's still not working. Now they say that this Printer cannot be reset to Europe. Its like a waste of money for me.

[Betty0610]

I understand. How many times did yo try the reset?