Ink Cartridge not compatible

[ShayNeal]

My printer started having an error with ink cartridge not compatible and my printer is out of warranty. I only use HP cartridges and the cartridge has never been tampered with. I do not want to buy a cartridge because they are not cheap and it not work, I did all of the trouble shooting offered by HP but nothing worked. I have an HP OfficeJet 4652 with color cartridge 63XL. 

[Echo_Lake]

@ShayNeal

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• When was the last time it worked fine?
• Please remove the ink cartridges and check what message appears on the printer?

Please try the steps mentioned below:

• Remove, inspect, then reseat the ink cartridges
• The printer might display an error if the ink cartridges are not correctly installed.
• Turn on the printer, if it is not on already.
• Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.
• The carriage moves to the center of the printer.
• Wait until the carriage is idle and silent before you proceed.
• To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.
• Pull up on the ink cartridge to remove it from the slot.
• Inspect the contacts for any protective tape that still might be on the nozzles.
• CAUTION: Do not touch the copper-coloured contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
• Remove the protective tape from the contacts, if necessary.
• CAUTION: Do not try to remove the copper electrical strip.
• Hold the ink cartridge by its sides with the nozzles toward the printer, then slide the ink cartridge forward into the slot.
• Close the lid on the ink cartridge slot to secure the ink cartridge into place.
• Repeat the previous steps to remove, inspect, and reseat the other ink cartridge, if necessary.
• Close the ink cartridge access door.

Hope this helps! Keep me posted for further assistance.
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