Ink Cartridge not recognized

[OCJoeR]

I put HP cartridges in my OfficeJet 8028 but I keep getting a message "One or more cartridges are missing or damaged. Until cartridges are replaced make sure the printer is turned on to avoid damage to the printer."The "ink level" shows  a red check mark on the Yellow cartridge.

I tried putting the old cartridge back in but get the same message.

[Nal_NR]

Hi @OCJoeR,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the cartridge error.

• Was there a recent power outage or surge before this occurred?

This looks like a hardware issue with the printer. Let's try these steps:

Perform all the prescribed steps from this link: https://support.hp.com/si-en/document/ish_1740122-1449154-16 (HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays)

• Step 1: Use genuine HP ink cartridges
• Step 2: Reset the printer
• Step 3: Remove the ink cartridges
• Step 4: Clean the ink cartridge vents and contacts
• Step 5: Update the printer firmware

This should fix the issue if the printer is healthy. If the issue continues, and as you've tried multiple cartridges the printer is faulty and needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush. 

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Hope this helps! Keep me posted for further assistance

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