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‎05-23-2021 01:38 PM - edited ‎05-23-2021 02:12 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I just bought a HP Smart Tank Plus 555. Set up and everything is fine but after printing a few documents I get a message saying "Ink Cartridge not working" When I open the doors, open the cartridge and close them again, it starts printing. Any ideas what could be causing this message to keep coming up and how to stop it. Would be grateful for any advice.

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4 people had the same question
1 REPLY 1

‎06-02-2021 08:34 AM

HP Recommended

Hi@Sue-1, Welcome to the HP Support Community!

 

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP Smart Tank 500 Printers - Blinking Lights and 'E' Errors Link

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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