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‎10-12-2020 01:57 PM

HP Recommended
Product: HP OfficeJet Pro 6978

Found out the ink cartridges for my OfficeJet pro 6978 have been recalled. What is HP doing now that  my printer is now a paper weight.

3 people had the same question
3 REPLIES 3

‎10-14-2020 03:39 PM

HP Recommended

@Jim219, Welcome to HP Support Community!

 

Sorry to hear you're experiencing difficulties.

 

HP values all its customers and regrets that you had this experience and inconvenience.

 

Please reach out to the HP Support in your region regarding the service options for your printer/ cartridge replacement.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎11-22-2020 05:13 PM

HP Recommended

When will they replace the cartridges and what are we supposed to do in the meantime?  Has anyone used a generic brand and if so, what brand?  
I feel HP should let’s us trade in for new printer or supply is with ink.

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‎12-12-2020 07:40 AM

HP Recommended

No it wasn't helpful.

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