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‎11-04-2023 12:58 PM

HP Recommended
Operating System: Microsoft Windows 11

I recieved my ink but this is the second time it does not work. My printer keeps showing, "Problem with Cartridges." It's a brand new cartridge. I made sure it doesn't have orange tape on it too. 

Category:
1 REPLY 1

‎11-07-2023 07:35 AM

HP Recommended

Hi @Mona-Alexis,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your printer ink cartridges.

 

Kindly refer to the step "All other ink cartridge errors" from this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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