Ink Cartridge

[AJ777555]

I installed a brand new cartridge and it is says it’s out of ink. 

[Nal_NR]

Hi @AJ777555,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP ENVY 6052e All-In-One Printer is indicating that a brand-new cartridge is out of ink, try the following steps to resolve the issue:

Are you using HP genuine ink cartridges?

Step 1: Check Cartridge Installation

1. Turn off the printer: Unplug the printer from the power source.
2. Open the cartridge access door: Ensure the cartridge is correctly installed in the appropriate slot. Press down gently to ensure it is properly seated.
3. Close the access door: Plug the printer back in and turn it on.

Step 2: Clean the Cartridge Contacts

1. Turn off the printer: Unplug it from the power source.
2. Remove the cartridge: Carefully take out the cartridge.
3. Clean the contacts: Use a lint-free cloth lightly moistened with distilled water to clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer.
4. Reinstall the cartridge: After cleaning, reinstall the cartridge and ensure it is securely in place.
5. Close the access door: Plug the printer back in and turn it on

Step 3: Perform a Printer Reset

1. Turn off the printer: Unplug it from the power source.
2. Wait for 60 seconds: Plug the printer back in and turn it on.
3. Check the status: See if the printer recognizes the cartridge correctly.

Step 4: Update Printer Firmware

1. Check for firmware updates: Go to the HP Support website and check for any available firmware updates for your printer.
2. Install updates: Follow the instructions to update the printer's firmware.

Step 5: Use Genuine HP Cartridges

• Ensure you are using genuine HP cartridges, as non-HP or refilled cartridges may not be recognized correctly by the printer.

Step 6: Align the Printer

1. Use the printer control panel: Navigate to the settings or maintenance menu.
2. Run an alignment: Perform a cartridge alignment to ensure the printer correctly recognizes the cartridge.

• If the problem persists after trying the above steps, it may be a hardware issue or a defective cartridge. Contact HP Support for further assistance or to request a replacement cartridge if it's found to be defective.

You may also refer to this document to check ink or toner levels

Hope this helps! Keep me posted for further assistance.

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