Ink Cartridges Problem

[Phelp101]

All of a sudden the message ink cartridge problem popped up (no change of cartridge or configuration).  I tried numerous times to remove and reinstall with no success.  I bought a new cartridge...same thing.  I went on the community forum and found the hard reset instructions and followed them precisely - twice - but am stuck at the same error message.  Is there anything else to be done.   

[Phelp101]

Tried another cartridge and now the error has changed to incompatible printer cartridge.  Have followed all of the instructions to no avail.  The only way I can operate the printer is to remove the cartridge from the slot (trip-color) and operate my printer as a black and white only printer.  

[Kumar0307]

@Phelp101, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists with both the color ink cartridges, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!