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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-09-2021 12:39 PM

HP Recommended
Product: HP Office Jet 3830
Operating System: macOS 10.15 Catalina

I haven't used my printer in a while and then today when I went to print I got a "Remove and reinstall the indicated cartridge, making sure it is correctly installed" message. So then I realized the ink was low, I went and bought new ink and replaced it and now that message keeps popping up for the black ink. I've tried everything, all the steps I find online.. can someone help? Is my HP shot?

Category:
1 REPLY 1

‎12-13-2021 11:02 AM

HP Recommended

Hi@ireaco1, Welcome to the HP Support Community!

 

I understand that need to know that print black and white print will the color cartridge is also used.

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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