Ink Cartridges with 6960 printer

[Charlotte53]

I recently got given a hp officejet pro 6960 printer from a trusted person who wouldn’t give me it if it didn’t work. When I turned it on it said the yellow cartridge was installed incorrectly and needed to be replaced so I bought a new one. When I put that cartridge in a new notification came up saying that all the other cartridges are for an older printer. I then downloaded the hp smart app and connected to hp instant ink, however it’s only sending me a yellow one as it can’t connect to the other colours to see what their levels are. I was wondering if I need to buy a full new set off the cartridges or if there’s a way I can order them through instant ink so that all the colours come. Or if it’s not worth it and I should just buy a new printer. Thankyou 

[Jay_G24]

Hi @Charlotte53,

I'd like to help!

I understand you are facing a cartridge error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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