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‎01-26-2021 08:55 AM

HP Recommended
Product: HP Officejet Pro 6978

I purchased HP cartridges for my HP Officejet Pro printer and when I install them I receive a message that they are "incompatible" I purchased three 902 replacement cartridges. That is a lot of money for something that does not work.

What is HP doing about this

Category:
1 REPLY 1

‎02-02-2021 08:25 AM

HP Recommended

@lmgia, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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