Ink Compatibility after moving to Europe

[r_ito]

Hello! I've moved from the US to Germany with my printer (HP ENVY 4520 All in one Printer)

The usual ink it needs (in the US) is the HP 63, but in Europe I believe is HP302. I've purchased the HP302 ink and put it in my printer, and while it fits perfectly, my printer states that it's incompatible. I've read places that I need to reconfigure the region of my printer in order to bypass this error. I've already changed the region to Germany on my printer, and also from my laptop by typing in the IP address of my printer into a browser. Unfortunately it didn't do anything and I still am unable to use the HP302 ink. Please help!

[zoey7886]

@r_ito, Welcome to the HP Support Community! 

  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions:   

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

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Regards,

[r_ito]

Hello! Yes I have met all the conditions 🙂

I reached the page on HP Smart where it states “Reset device region” with a section that says “Enter reset code provided by support personnel”. I will take a photo of this and send it to you privately, would be great if you could send me the reset code.

Thanks very much!

[zoey7886]

@r_ito, Thank you for your response, 

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

 Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

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