Ink Issue

[HelplessinSeatt]

We bought this printer a little less than a year ago and all of a sudden the blue ink stopped working. All of the other colors are fine, made sure the ink was full and it still is just not working. Got a cleaning kit and tried that, still not luck. What am I doing wrong?

[Garp_senchau]

@HelplessinSeatt, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check for Blockages:

• Remove the ink cartridge.
• Check if there’s any visible blockage in the printhead or ink nozzle.
• Gently clean the printhead with a soft, lint-free cloth and warm water.

Check Ink Cartridge:

• Remove and reinstall the blue ink cartridge to make sure it’s properly seated.
• If the ink cartridge is near its expiration or damaged, consider replacing it with a new one.

Perform a Printer Head Cleaning (Refer the user manual for specific steps):

• On your printer, go to the Settings or Printer Maintenance menu.
• Select Clean Printhead or Printhead Cleaning.
• Follow the on-screen instructions.

Run a Diagnostic Test:

• Go to the Printer Settings and find Print Quality Diagnostics or Ink Cartridge Status.
• This test will show if the blue ink is being recognized and if there’s any issue with the cartridge or printhead.

Check for Firmware Updates:

• Sometimes, a firmware update can resolve printer issues. Check the printer’s website or the HP Smart app for any available updates.

Reset the Printer:

• Turn off the printer.
• Unplug it for about 5 minutes, then plug it back in and turn it on again.

You may refer these guides:

HP Smart Tank Printers - Color or black ink not printing, other print quality issues | HP® Support

User manual

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,